An Unbiased View of how much does empire carpet cost

we know your time and efforts is efficacious and have an understanding of The explanation to your aggravation. We’d like to reach out for you to discuss your considerations, but we will’t Identify your account. Remember to Call us at customersupport@ empire-today.com so we might talk about this further.

We sincerely regret to hear regarding your expertise and understand that your order was cancelled for every your ask for. If you continue to get issues and/or fears please Get hold of us at customersupport at empire-today.com.

The day now is 07/27/27 – Considering that we commenced – We've got experienced most of the carpet changed twice, as well as vinyl replaced thrice. We've got operate out endurance using this enterprise – their service Office acknowledges that Now we have experienced a lot of challenges – none of which were ours, they usually won’t reply to implement any longer. They nonetheless haven’t finished The task. Now the carpet within the learn bedroom is buckling up all around the space – as well as master lavatory vinyl still really should be replaced.

Be sure to aid me to resolve this problem instantly, I have already squandered a calendar year of my lifetime on phone phone calls and visits And that i just want to shut this chapter!

It will be fascinating to see if any of those other complaints were rectified – I'm positive I will never use or endorse Empire to any individual even people that can squander hrs over the phone

2. The floating flooring has now divided with the seams in two different areas. I would love speedy reaction on this case make sure you.as I'm worried this is happening.

I'd my carpet put in in 2012. It was designed to certainly be a good quality carpet & it appears to be like Completely Terrible! It’s snagged in all places & the seams are all coming up & there’s patches of carpet lacking there. My first phone call I used to be informed I could be presented a simply call back in two-3 times later. I didn’t listen to anything at all so I contact back once more & was supplied my reference number & informed my other reference number, from my very first phone, was shut for a few rationale! So during the mean time I have a letter declaring they couldn’t receive a hold of me & to connect with. I simply call the person who was around the letter & I go away her a voicemail. She in no way named me back again! I identified as once more & demanded to speak into a supervisor. The supervisor, who explained his title was Saul, obtained around the phone & gave me my 3rd reference number & mentioned It will be despatched into a supervisor & “escalated” & promised I'd personally get a simply call back by the following night.

We’re sorry to listen to which you’re unhappy, and sincerely regret the inconvenience. We’ve Situated your account, and we’ll be in connection with you shortly.

They have cheated the incorrect purchaser and the remainder of you need to wake up and quit getting their lies.

Rapidly forward 24 hrs….I used to be alleged to have a new kitchen floor set up today and also the installer called me at 3:00 to inform me that their first task in the working day was using far too long and that they couldn’t install my floor today. He mentioned that it could be mounted on Monday at ten:00am, but After i requested him if he would notify Empire in the improve in installation he claimed they they didn’t must be informed because it was out in their arms at this point.

They did not call their supervisor, didn't go acquire A further with all the components outlets I've in my location. What they did do was drink soda, use my electric power to charge their phones, chit chat instead of function. I'd an expectation this position was gonna be done today.

BALTIMORE, MARYLAND -- As I have never been On this unique keep, I've sad to say carried out business enterprise with this particular corporation. My husband And that i were effortless sales about three yrs back, as every little thing inside our residence was white instead of an excellent combine with kids and canines! We picked out of latest floors even opted for the greater carpet and haven't wished we could return in time extra!!! We felt absolutely misled by our revenue agent as nothing went how he organized us for. We experienced numerous installation complications, installers coming late or in no way for repairs and in some cases a person installer who confirmed up and just only explained he didn't wish to do The task so he failed to. I will say following various phone calls and appointments we ultimately got the carpet and vinyl floors we ended up totally satisfied with! BUT, Regrettably it didn't very last. A few yr fifty percent later on the gaping with the improperly set up floors bought too much for me to bear and an everyday utilized threshold arrived off. We known as plus they did mail some installers out to repair that and a few other challenges. BUT, Unfortunately that did not past. A few 12 months later on the gaping came back again and exactly the same threshold was not connected. That they had empire today llc corporate office another person appear out to examine our complaints and we acquired approved for the reinstall. We picked our solution and agreed on authentic painted white Wooden quarter rounds. We considered every thing was simple. Early this month the installers arrived out, by the due date, and commenced working. I checked their work very closely given my previous ordeals and just one installer even told me I had been "hard to function for" which actually kinda floored me (no pun supposed) And that i kinda stepped again not wanting any of frustrations taken out on his function.

March 26, 2018 at 9:05 pm I'm repeat customer at Empire and have not professional a problem however, will never do business with them once again. Purchased carpeting for two bedrooms to incorporate closets. Learned on day of installation, rooms were calculated incorrectly (income Rep Mike Kline) so installer does not have more than enough carpeting to finish The task. I phoned customer service and spoke to a rep who explained to me I would need to await a simply call back again within the following 24 company hours. I questioned to get a supervisor which soon after quarter-hour he located in Texas (Valerie) though she was practical, she assured me that somebody within the nearby (Northlake) office would contact. I did receive a call from Randy, who produced preparations to have the carpet for your two nd space as well as carpet for that closet during the space they'd done, set up the next day. In reality a similar installer agreed to return to set up it.

The crew Came And that i could have not asked for a nicer crew. They arrived that has a smile on their encounter and did the operate and where so Expert and cleaned up every little thing. They moved the Major TV for us and helped shift some home furniture. Magnificent Crew!!!!

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